Return & Refund Policy

Last Updated: October 9, 2026

At Teerath, we are committed to providing our customers with authentic, carefully packaged and high-quality products. We understand that sometimes a product may arrive damaged, defective, incorrect, or in an unsuitable condition. This Return & Refund Policy explains when returns, replacements, and refunds may be accepted.

1. Eligibility for Returns

We accept return or replacement requests only in the following situations:

• The product was damaged during transit.

• You received a wrong or different product from what you ordered.

• The product is defective or has a manufacturing issue.

• The product received is significantly different from its description on our website.

• Items are missing from your order due to an error on our part.

To be eligible, you must contact us within 48 hours of receiving the order.

2. Products That Cannot Be Returned

Due to the nature of certain products, we may not accept returns for:

• Products that have been opened, used, consumed, or tampered with.

• Products damaged after delivery due to improper handling or storage.

• Products returned without prior approval from Teerath.

• Products damaged due to misuse or negligence by the customer.

• Personalized or customized products, unless they arrive damaged or defective.

• Products where the return request is made after the specified return period.

For spiritual, religious, consumable, or sacred products, returns may be restricted once the product has been opened or used for hygiene and quality reasons.

3. Damaged or Incorrect Product

If your order arrives damaged, leaking, broken, or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the product

• Photographs of the outer packaging

• A short description of the issue

• Unboxing video, if available

Our team will review the request and may arrange a replacement or refund after verification.

Important: We strongly recommend recording an unboxing video when opening your package. This can help us verify any damage or missing items during transit.

4. Return Process

If your return request is approved, our customer support team will provide you with the necessary return instructions.

Please do not ship any product back to us without receiving confirmation from our team.

Returned products must be:

• Properly packed

• In unused and resalable condition, wherever applicable

• Accompanied by the original packaging and accessories, if applicable

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your return.

5. Refunds

If your refund is approved, the applicable refund amount will be processed to the original payment method used for the purchase.

Depending on your payment provider or bank, the refund may take approximately 5–10 business days to appear in your account after it has been processed.

The actual time may vary depending on your bank, payment gateway, or financial institution.

6. Replacement

Where applicable, Teerath may offer a replacement instead of a refund.

A replacement will generally be provided when:

• The wrong product was delivered.

• The product was damaged during transportation.

• The product has a verified manufacturing or quality defect.

Replacement availability may depend on product stock.

If the same product is unavailable, Teerath may offer an alternative resolution, including a refund where applicable.

7. Shipping Charges

If the return or replacement is required because of an error on our part, such as receiving a wrong or damaged product, Teerath will bear the applicable return shipping costs.

For returns arising from reasons not attributable to Teerath, return shipping charges may be the responsibility of the customer.

Original shipping charges, if applicable, may not be refundable unless the return is due to an error on our part or otherwise required under applicable law.

8. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order may be subject to our return policy, where applicable.

To request cancellation, contact our customer support team as soon as possible with your order number.

9. Refund for Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, we may deduct applicable shipping or handling charges from the refundable amount.

If a shipment is lost or undelivered due to a courier-related issue, we will work with the logistics partner to investigate the shipment and provide an appropriate resolution.

10. Refunds for Prepaid Orders

For eligible prepaid orders, approved refunds will be processed to the original payment method.

We do not normally process refunds to a different bank account, card, or payment method unless required or approved by Teerath.

11. Refunds for Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, if a refund is approved, we may request the customer's bank account or other required payment details to process the refund.

Customers should provide accurate payment details to avoid delays.

12. Return Request Rejection

A return or refund request may be rejected if:

• The request is made after the applicable return period.

• The product has been used, consumed, opened, or altered.

• There is evidence of customer-caused damage.

• Required photographs or information are not provided.

• The product does not meet the conditions specified in this policy.

• The issue cannot be verified after inspection.

13. How to Contact Us

To request a return, replacement, cancellation, or refund, please contact our customer support team with your order number and registered contact details.

Email: [Insert Customer Support Email]
Phone/WhatsApp: [Insert Customer Support Number]
Business Name: Teerath

Please mention "Return/Refund Request – Order #[Order Number]" in your communication so that we can process your request faster.

14. Policy Changes

Teerath reserves the right to modify or update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.

Thank you for choosing Teerath.