Privacy Policy

1 Information We Collect

When you visit our Website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information.

Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Phone/mobile number
• Billing and shipping address
• Postal/PIN code
• Order and purchase information
• Payment-related information
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

We do not store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials on our servers. Payments may be processed through secure third-party payment providers.

Automatically Collected Information

When you browse our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or source
• Time spent on pages
• Website interaction data
• Approximate location derived from IP address
• Cookies and similar technologies

This information helps us understand how visitors use our Website and improve our services.

2 How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Confirm and deliver your purchases
• Process payments and refunds
• Communicate with you about your orders
• Provide customer support
• Respond to your questions and requests
• Improve our Website, products, and services
• Personalize your shopping experience
• Detect and prevent fraudulent or unauthorized activities
• Maintain the security of our Website
• Analyze Website traffic and performance
• Send promotional or marketing communications where permitted by applicable law
• Comply with legal and regulatory obligations

We will not use your personal information for purposes unrelated to our services without a lawful basis or appropriate notice where required.

3 Cookies and Similar Technologies

Teerath may use cookies, pixels, tags, and similar technologies to provide and improve the Website.

How cookies help us

• Keep products in your shopping cart
• Remember your preferences
• Understand Website usage
• Measure advertising and marketing performance
• Improve Website functionality
• Provide relevant content and advertisements

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.

4 Payment Information

When you make a purchase on our Website, your payment may be processed through third-party payment providers.

Depending on the payment method you select, your payment information may be handled directly by the relevant payment gateway or financial institution.

Teerath does not intentionally collect or store your complete payment card details, PINs, passwords, or other confidential banking credentials.

You should review the privacy policies of the payment provider you use for more information about how it handles your payment information.

5 Sharing Your Information

We may share necessary information with trusted third parties when required to operate our business and provide services to you.

These parties may include

• Payment processing providers
• Shipping and logistics partners
• E-commerce and Website service providers
• Website analytics providers
• Marketing and advertising service providers
• Customer support and communication providers
• IT, hosting, and security service providers
• Professional advisors where necessary
• Government authorities or law-enforcement agencies when required by applicable law

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties as a business practice.

6 Order and Shipping Information

To successfully process and deliver your order, we may provide relevant information such as your name, phone number, and shipping address to our delivery, logistics, and fulfillment partners.

These details are used solely for

• Order fulfillment
• Shipment processing
• Delivery
• Delivery notifications
• Returns and exchanges
• Customer support

7 Marketing Communications

If you provide your contact information or otherwise opt in to receive communications from us, we may send you:

• Product updates
• New collection announcements
• Offers and promotions
• Special campaigns
• Educational or devotional content
• Other information relating to Teerath

You can unsubscribe from promotional emails by using the unsubscribe option included in the email.

You may also contact us to request that we stop sending promotional communications.

Please note that we may still send essential transactional communications, such as order confirmations, shipping updates, payment confirmations, and important service-related notices.

8 Third-Party Services and Links

Our Website may use third-party services or contain links to third-party websites.

These services may include payment gateways, shipping providers, analytics services, advertising platforms, social media platforms, and other service providers.

Third-party websites and services have their own privacy policies and terms. Teerath is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

9 Analytics and Advertising

We may use analytics and advertising technologies to understand Website traffic, measure campaigns, and improve our marketing.

These technologies may collect

• Device information
• Browser information
• Pages visited
• Website interactions
• Traffic sources
• Approximate geographic information
• Advertising interactions

We may use services such as Google Analytics, Google advertising services, Meta advertising services, or similar technologies where applicable.

These services may use cookies or similar technologies according to their respective policies.

10 Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

11 Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Comply with applicable legal and regulatory requirements
• Enforce our agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

12 Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a privacy-related complaint or concern

Some requests may be subject to legal or regulatory limitations.

To exercise your privacy rights, please contact us using the contact details provided below.

13 Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will take reasonable steps to review and delete such information where required by applicable law.

14 International Data Transfers

Some of our service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable law.

15 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.